What’s a chargeback?
A chargeback is a form of buyer protection provided by the issuing banks, which allows cardholders to file a complaint regarding the service they received or any fraudulent transactions made without their knowledge. The buyer’s credit card company informs Supir of the chargeback and may also request more information, such as transaction information, proof of delivery, and proof of refund.
Supir has a specific timeframe in which it is obligated to respond to the credit card company with the requested information
We encourage drivers and customers to sort out their differences on their own, prior to involving banks.
In the event a settlement still cannot be reached, contact our dispute team at firstname.lastname@example.org to see if we can help mediate.